Privacy Policy
Welcome to the Privacy Policy of Oakwood Holiday Travel India Private Limited. We respect your privacy and are committed to protecting the personal data you share with us. This policy details how we collect, handle, use, and safeguard your personal information when you use our website, mobile application, travel portal, and purchase our membership plans or booking packages.
1. Information We Collect
To provide you with luxury travel services, custom holiday bookings, and membership programs, we may collect the following information:
- Personal Details: Full name, date of birth, gender, and signature (for digital agreements).
- Contact Information: Email address, mobile/telephone number, and billing/residency address.
- Booking Information: Destination preferences, travel dates, passenger details, dietary/special requests, and partner hotel bookings.
- Financial Details: Secure transaction history, order references, and partial payment metadata collected through Cashfree Payments. (We do not store your raw credit card numbers or banking passwords on our servers).
2. How We Use Your Information
Oakwood Holiday Travel India Private Limited uses the collected data for the following purposes:
- To process and finalize your tour packages, membership agreements, and hotel reservations.
- To securely create and verify payments through our integrated checkout gateway (Cashfree Payments).
- To manage your member profile account, allocate vacation days, and issue holiday/movie vouchers.
- To send you automated confirmation emails, notifications about changes to your itinerary, and scheduled updates regarding your membership.
- To comply with regulatory guidelines and legal obligations as required by local authorities.
3. Data Security and Storage
We implement strict physical, electronic, and administrative security measures (including 256-bit SSL encryption) to protect your personal details from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no transmission over the internet can be guaranteed 100% secure.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We only share relevant details with trusted partner hotels, travel coordinators, airline services, and payment gateway vendors (such as Cashfree Payments) solely to execute your bookings and process payments.
5. Cookies and Tracking
We use cookies, web beacons, and similar tracking technologies to analyze web traffic, remember user login states, and optimize overall site speed. You can choose to decline cookies through your browser settings, though doing so might affect certain interactive features of our portal.
6. Your Rights
You have the right to request access to the personal data we hold about you, request corrections to incorrect details, or ask us to delete/restrict your data, subject to local legal requirements and transaction history obligations.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how Oakwood Holiday Travel India Private Limited handles your data, please reach out to us at:
- Email: support@oakwoodholiday.com
- Helpline: 0120-4526054
- Registered Office: Office No.- 1365, Vishnunagar, Airoli, Thane, Maharashtra - 400708
- Corporate Office: D Block, Sector 63, near Electronic City Metro Station, Noida, Uttar Pradesh - 201301