Cancellation & Refund Policy
This Cancellation & Refund Policy explains how cancellations, rescheduling, and refunds are handled for bookings made with Oakwood Holiday Travel India Private Limited — including one-off tour packages, partner hotel bookings, and holiday memberships. By making a booking or purchase with us, you acknowledge and agree to the terms below.
1. Overview
We understand that travel plans can change. Our policy is designed to be fair and transparent: the earlier you cancel before your scheduled travel date, the higher the refund you are eligible to receive. All cancellations and refund requests must be initiated through our official support channels (email or helpline) so they can be properly logged and tracked against your booking reference.
2. Cancellation Slabs
For tour packages and hotel bookings, the following cancellation slabs apply, calculated from the date your cancellation request is received by us:
- Cancellations made 30+ days before travel receive a full refund. 15–29 days prior, a 50% refund applies. Within 14 days, cancellations are non-refundable but can be rescheduled once at no charge.
The travel date refers to the first scheduled date of your confirmed itinerary. Rescheduling is subject to availability for the new dates requested.
3. Membership Cancellations
Cancellation requests for holiday membership bundles (35, 70, 105, or 175 vacation days) are reviewed on a case-by-case basis, taking into account the membership agreement signed at the time of purchase and the extent to which membership benefits have been used.
- Where a membership has not yet been activated and no vacation days or vouchers have been issued, cancellation requests are generally considered favourably, subject to verification.
- Once a membership is activated and vacation days or vouchers have been issued to your account, activation and administrative fees are non-refundable.
- Any vacation days already utilized, or vouchers already redeemed, will be adjusted against the refundable amount at their applicable value.
4. Refund Processing
- Approved refunds are processed within 7–10 business days from the date of approval.
- Refunds are credited to the original payment method used at the time of booking, routed securely through our payment gateway, Cashfree Payments.
- The time taken for the amount to reflect in your account may vary depending on your bank or card issuer, and is outside our control once the refund is initiated.
- You will receive an email confirmation once your refund has been processed.
5. How to Request a Refund
To request a cancellation or refund, please contact us through either of the following channels:
- Email: Write to support@oakwoodholiday.com from your registered email address, mentioning your booking reference number, registered name, and the reason for cancellation.
- Helpline: Call us on 0120-4526054 (Mon–Sat, 10:30 AM – 6 PM) with your booking reference handy.
Requests are considered officially received only when logged through one of these channels. Our team will acknowledge your request and share the applicable refund eligibility as per the slabs above.
6. Non-Refundable Scenarios
- No-show: If you fail to check in or join your scheduled itinerary without prior cancellation, the booking amount is forfeited in full.
- Expired vouchers: Vouchers that remain unused after their validity period lapse automatically and carry no refund or cash value.
- Partially used services: No refund is applicable for unused portions of a trip after travel has commenced (for example, early check-out or skipped activities).
- Force majeure: In cases of events beyond our reasonable control — such as natural disasters, extreme weather, government restrictions, or airline disruptions — cash refunds may not be possible; instead, we will offer rescheduling options or credit toward future travel wherever feasible.
7. Contact Us
For any questions regarding cancellations, refunds, or this policy, please reach out to us at:
- Email: support@oakwoodholiday.com
- Helpline: 0120-4526054
- Registered Office: Office No.- 1365, Vishnunagar, Airoli, Thane, Maharashtra - 400708
- Corporate Office: D Block, Sector 63, near Electronic City Metro Station, Noida, Uttar Pradesh - 201301